Research Report

Digital Banking Exploration

Explore existing banking and digital banking perceptions beyond simple checking/savings activities, including how retail banking clients can move forward with a digital offering in a way that is best received by both older and younger customers.

What You'll Learn:

  • The top concerns around digital banking for both younger and older customers and where their opinions and expectations differ.
  • Suggestions respondents had for improving digital banking experiences.
  • The types of info customers need to see to feel comfortable making the switch from in-person to digital banking.